I can hardly believe the level of support I received in troubleshooting my old thrower (Aerial Assault). I had lost the manuals that came with it in 2015 and therefore needed more than normal assistance. I was ready to condemn the motor, but they gave me some instructions to check that out which proved to be a good step. The next thing was the discovery of the relay tucked away in the harness. They even provided the proper link to ensure that I would order the correct part which worked perfectly. I'm just thoroughly impressed with the customer support from Do All!